It is inevitable that we will be required to speak on the phone sometimes. Telephone Etiquette and useful Telephone Tips. Phone etiquette is the way you use manners to represent yourself and your business to customers via telephone communication. Activity A: Phone Etiquette Worksheet An EEO/AA employer, University of Wisconsin-Extension provides equal opportunities in employment and programming, including Title IX and American with Disabilities (ADA) requirements. It is important to remember to use proper phone etiquette because you are representing the company and yourself while answering the phone. Klaus Vedfelt/Taxi/Getty Images. Your staff should be familiar with the do’s and don’ts of all forms of communication so that they can best represent your company well. Some of the basic essentials of proper etiquette are phrases No call will be transferred to another station without first asking who is calling and what the call is regarding. Thank them for calling. Telephone etiquette is a way of proper communication to achieve a specific objective of business, office, customer service, call center, and personal life, in the shortest possible time. TO: FROM: DATE: SUBJECT: Telephone etiquette. Rudeness and lack of consideration have crept into our telephone practices.. Presentation: Telephone Etiquette 1. In both of these capacities, answering the telephone and making business telephone … o Identify whether your participants are strangers or whether they work together. Businesses should not overlook how and who is answering phone calls. Cell phones have invaded our classrooms and our bedrooms, our restaurants and our theaters, our offices and our streets. Check the number carefully & then dial it correctly This is to clarify some problems we have been experiencing with the answering of the telephone at this office. Adrienne LaFrance Even with the advances in technology, people prefer speaking with a live person to get answers or support. Instead of using a simple “Hello,” brand the call using the company's name. But with the right tools, it can be easy to adapt in no time. Advertisements. Cell Phone Etiquette: 15 Rules To Follow (PICTURE) By Bianca Bosker. Telephonic conversations are fast replacing traditional “on-venue” meetings, due to the logistics and time saved. Proper Telephone Etiquette I have worked at a technical college for over five years. Also follow these other cell phone etiquette tips. Indeed, there is the good and proper way, and then there is the unprofessional manner. Despite the proliferation of cell phones, many households still have land-line phones. Avoid extremes in volume. It’s often the initial communication point between you and your customers that forms a first impression, and it can help boost customer loyalty. Entree Phone Etiquette Section 1: Placing or Receiving a Professional Telephone Call If you are answering a professional call, Memorandum. Advise employees that the second or third ring is the ideal time to pick up the telephone. Smile even though you are on the telephone. If this is a business call the employee should include the business name along with the employee’s name. With so much attention being placed on online communication, whether it’s via email and social media, it seems that conversing with your actual voice is a lost art. Especially if you are a job seeker, your voicemail is another channel where your prospective employer will get a glimpse of your personality. 3. Telephone etiquette remains important for children and adolescents to learn. Answering the Telephone. Other telephone etiquette tips to remember: Record a professional voicemail message. Smile, sound upbeat and keep your communication short. A comprehensive database of telephone etiquette quizzes online, test your knowledge with telephone etiquette quiz questions. Handling Telephone Calls 2. Good business phone etiquette is vital. This encourages more personal dialogue. This is offered in most telephone etiquette training. I started out as the Admissions Assistant and have recently been promoted to the Admissions Coordinator. Telephone etiquette tips include speaking slowly and offer a pleasant greeting. These Tips on Telephone Etiquette have been contributed to help bring us back on track with how it used to be. The Dos and Don’ts of Telephone Etiquette. How Telephone Etiquette Has Changed Understanding social norms for the phone means accepting the fact that the things we call "phones" are actually computers. Answering calls swiftly and taking messages displays competency, and lets your customers feel cared for. Telephone etiquette is essential for both personal and professional life. Telephone etiquette means being respectful to the person you are talking with, showing consideration for the other person's limitations, allowing that person time to speak, communicating clearly and much, much more.. Phone etiquette is a set of behaviors to use and qualities to exhibit when you’re using the phone. Don't act like customers have to call you. SFROLOV/Shutterstock Don’t constantly check your phone. Tailor your approach appropriately. Once your receptionists have read this post and have a good hold of their telephone etiquette, make sure they, and the rest of your staff, check out our post on email etiquette and business texting etiquette. Telephone etiquette means an unwritten mutual consent between two parties to intentionally talk together in a clear-cut way of communication. Transferring calls is one of the most common telephone etiquette tasks you will perform in your job so learning the proper etiquette for transferring calls is extremely important. Tamiya King has been writing for over a decade, particularly in the areas of poetry and short stories. Please and Thank You Using good etiquette is a way to show respect and consideration to those we interact with. Inform the person on the other line when you’re on speaker phone. If you're transferring a call because you need to escalate the situation to a supervisor, be clear with the caller about what's happening and why.. Put your phone down and give your full attention to the task at hand. When answering the telephone at work, it is important to use a professional greeting. Poor phone etiquette … Telephone language is different than our everyday language and can take some time to get used to its flow. ETIQUETTEThe practices and forms prescribed by socialconvention or by authority. Ohio State University: Helpful Telephone Etiquette Tips ; Writer Bio. Previous Page. Check them out below. Match your speaking rate to the caller's. The telephone is the first touchpoint people have with most businesses. Presenting a professional image, both in person and on the telephone is very important in the office skills profession. Next Page . It is much easier for people to have a conversation over the phone nowadays, as compared to … Phone should be answered within three rings. Transferring a telephone call is more than just knowing what buttons to push on your telephone system. Telephone Etiquette Sample Corporate Training Materials Corporate ... o Use examples, case studies, and stories that are relevant to the group. 10 telephone etiquette tips you should keep in mind. has put together a helpful list of cell phone etiquette tips. Here are some tried and tested tips on telephone etiquette to help us become aware of the courtesies that could easily be overlooked.. Calls are assumed to be private. Telephone Etiquette. Some people are very confident speaking on the phone while others become a big ball of nerves at the thought. Sit or stand up straight. Basic Telephone Etiquettes: What all points should be taken care of while answering a call? The 5 Most Important Rules of Proper Telephone Etiquette. 18/07/17. #2 The phone should be answered with a positive greeting such as “Hello,” “Good Morning,” or “Good Afternoon,” etc. Telephone etiquette helps to earn the C of the customers and with time their loyalty Importance of telephone etiquette is that it helps to create a good impression by showing respect and being polite Telephone etiquette encourages potential customers to reach the stores and purchase the available goods and services. Telephone Etiquette Work performed by the Academy for Educational Development under sponsorship of the United States Agency for International Development (USAID) Contract Number: LAG -I-00-98-00011-00, Task Order Number: 804 Tone of Voice 86% Words 14% 6. Instead of maintaining the status quo and wasting time typing 23 words a minute, companies are training – or retraining, if you will – staff to embrace the telephone as part of a complete overhaul of office etiquette. Example 1: Sample memos for telephone etiquette. Our online telephone etiquette trivia quizzes can be adapted to suit your requirements for taking some of the top telephone etiquette quizzes. Branding the call serves two purposes. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call. #1 When answering a business phone it is important that it is not allowed to ring more than three times. Following these simple phone etiquette tips can help you present a professional image on the telephone However, answering the telephone and phone etiquette are still a big part of the experience for many businesses. Use a low voice pitch. The Importance of Business Phone Etiquette. Key takeaway: Your phone etiquette could be the difference between turning a lead into a customer or losing a prospect for good.